Warranty Policy
• How long is the warranty period?
We offer different warranty options (standard and extended) for all our products. You can verify the warranty plan you purchased on the sales confirmation copy.
• Activating your warranty
Please email your Confirmation of Receipt form to dealer@syxmoto.com. This form will be attached to your shipment and must be signed by both you and the truck driver.
• Coverage & Limitation
We warranty the products to be free of material defects in workmanship for the warranty period from the date your product is delivered.
Electric Kick Scooter: Battery is covered to be free from manufacturer defects for one (1) year.Parts are covered under warranty to be free from manufacturer defects for one (1) month.
Off-road: ATVs / 4 Wheelers, Dirt Bikes
ATVs / 4 Wheelers, Above 50cc Dirt Bikes engine is covered to be free from manufacturer defect for one (1) year. Parts are covered under warranty to be free from manufacturer defects for three (3) months.
50cc and under off-road units engine is covered to be free from manufacturer defect for three (3) months. Parts are covered under warranty to be free from manufacturer defects for one (1) month.
Engines: All internal lubricated parts, i.e. pistons, piston rings, piston pins, connecting rods, rod bearings, camshaft, camshaft bearings, timing chain, crankshaft, crankshaft main bearings, oil pump, water pump, valves, valve springs, valve guides, valve seats, valve lifters and valve push rods are covered. The engine head and cylinder is covered only if damage is caused solely by the mechanical failure of one or more internal lubricated components listed above. Broken gears due to damage from outside impact are not covered under the warranty.
Engine case: The Engine case is covered only if the damage is caused solely by the mechanical failure of one or more of the internal lubricated components listed above.
Drive system: All internal lubricated parts contained within the drive axle housing case, i.e. differential, differential gears, drive shaft, drive axles, CV joints, axle bearings, reverse gears and output shafts are covered. The drive axle housing as well as the reverse gearbox housing is covered only if damage is caused solely by the mechanical failure of one or more or the internal lubricated components contained in the drive axle housing. Any bent, broken or damaged parts in the drive system caused by outside impact, is not covered under this warranty.
Fuel system: For carbureted vehicles, carburetor, vacuum fuel pump, intake manifold, fuel tank and fuel petcock are covered under this warranty. For fuel injected vehicles, fuel injectors, fuel pump, fuel rail and fuel pressure regulator are covered under this warranty.
Electrical system: Stator, stator pickup, magneto, voltage regulator/rectifier, CDI, starter relay/starter solenoid, starter motor, coil, distributor assembly and injector relay are covered under this warranty.
Cooling system: Radiator, radiator cap, thermostat, thermostat housing, temperature indicator switch, cooling fan motors, water pump and water pump housing are covered under this warranty.
Brake system: Calipers, drum housings, drum brake linkage, reservoirs, rotors, and lines are covered under this warranty.
Chassis: Frame, swing arms, A‐arms, steering controls are covered under this warranty. Any bent, broken, damaged parts due to outside impact are not covered under this warranty.
Transmission: All internal lubricated parts contained within the transmission case, i.e. flywheel, hydraulic shift linkage, kick start spindle, kick start secondary gear and transmission gears, are covered under this warranty. The transmission case itself is covered only if the damage is solely caused by the mechanical failure of one or more of the internal lubricated components contained within the transmission case.
The following wear-and-tear parts are not covered under the warranty. Pull start, tires, rims, body panels, fuses, forks, shocks, gaskets, light bulbs, seats, CV Boots, oil filter, air filter, fuel filter, filters, clutch wear parts, cables, drive belt, chain, spark plug, brake linings and/or pads, batteries, sprockets, external springs, clips, nuts, bolts and fasteners, any part(s) made from rubber.
Chrome parts are covered for ten (10) days of delivery.
The warranty would remain in effect only under these circumstances:
--The product is used under normal conditions and for its intended purpose.
--There are no modifications or unauthorized repairs performed on the product.
--The product receives all necessary maintenance and adjustments.
The following is not covered under this warranty.
--Labor
--Loss of time or pay without vehicle
--Towing or shipping charges
• Receipt Instruction & Shipping Damages
To ensure your satisfaction and better customer service, we ask that you follow these instructions when you receive your order. It will address any problems you should encounter and will allow you to enjoy your purchase sooner.
Before the delivery driver arrives, have a camera (preferably digital) ready.
Once the delivery driver arrives and unloads your box, and before he or she leaves, inspect the condition of the box carefully and note any dents or tears in the cardboard box. Dents or tears might be a sign that the product inside is damaged from shipping.
If you notice any dents or tears, take pictures. With the delivery driver there, open the box where the dent/tear(s) is/are and carefully inspect the product to see if there are damages. If there are minor damages, take pictures and note the damage(s) on the delivery confirmation form. You can let the driver leave at this point.
File a warranty claim of the damage(s)
If there are major damages, please email parts@syxmoto.com. Do not refuse the shipment. Most damages can be repaired by replacing plastics or other parts. A customer service representative will walk you through the process of filling the initial report with the trucking company and warranty claim with parts@syxmoto.com.
You'll need to note the shipping damage on the delivery slip for any type of damages to ensure that your warranty will be validated.
1. Assembling Of Your Product – please follow the PDI Instructions (refer to Maintenance Section for details)
2. If you notice any parts missing upon receipt, you'll need to contact us immediately or within five (5) business days.
• Concealed Shipping Damages
In case you did not notate damage on the Delivery Slip (whether it is because you did not inspect the unit during delivery or there is no visible damage to the packaging) but you discovered damages afterwards, this is considered "Concealed Damages". You will need to report all damages with pictures within 3 Calendar Days. We will NOT be able to cover any damaged parts and/or freight to send out replacement parts if we do not receive the damage report within 3 Calendar Days of delivery. Due to the nature of concealed damages, trucking companies will not acknowledge any damage claim if the claim is not filed within the time frame.
• How to file a warranty claim?
All warranty claims need to be submitted through email to parts@syxmoto.com. Once a warranty claim is submitted, please allow 24-48 hours processing time. Your warranty claim will be answered either through email or our mechanics will call you and provide tech support over the phone.
In some cases, defective parts maybe asked to be mailed back to dealer@syxmoto.com. We need to verify your replacement part is the correct one to send to you. We require the part back so we may monitor defective parts and notify the correct manufacturer of potential future problems. We need to verify that your part is in fact defective. Many times we receive parts that are not defective at all.
The customer will be responsible for the shipping to send back the defective parts.
The validity of any warranty claim is at sole discretion of dealer@syxmoto.com.
Once a warranty claim is validated, replacement parts will be sent out at no extra charge for the first warranty order. The customer will be responsible for the shipping cost on any additional warranty orders.
• How fast will we ship out your parts order?
We have 95% of parts in stock. Once a warranty claim is filed and confirmed, we will ship out the parts within one week. In rare cases where we do not have the parts in stock and have to order from overseas, the turnaround time is between 30-45 days.